Terms & Conditions

Terms for Websites:

By hiring The Merchant Matrix LLC (“Company”) for website services, you, the client, are agreeing that Company will oversee all production in correlation to the developed project that has been contracted. Customers understand there are an array of services required for a successful website launch, and simply purchasing a website build, does not guarantee the website will be launched. Websites need a domain, a server host, an SSL Certificate, and labor to upload files to the host, tie the domain to the server, and create and manage an SSL Certificate on the website. Customers are able to purchase, but not limited to a website, website expansion, custom development work, and custom change orders, in addition, they can hire Company to assist in facilitating a domain, host, and SSL Certificate to launch a customer’s website project, as well as online marketing & brand consulting. If a customer chooses to purchase their own domain, Company requires they transfer the domain into an account that Company controls or has access to. Company requires the host to reside in an account that Company controls or has access to. Company has the policy to restrict access of said domain/host/SSL Certificate in the name of the customer and reserves the right to park customer online assets for lack of payment for project. Company offers an array of internet services, resells internet services, and networks with trusted online companies to provide modern solutions for its customers. Especially in terms of consulting online services that Company does not provide, Company reserves the right to use 3rd party solutions for fulfillment.

Terms of Communication:

It is essential that the client remains in contact with Company throughout the entirety of the project(s). Company Representatives make contact via phone calls and email correspondence. If there is a general inquiry, issue, question, additional work, or challenge about the project(s) that arises, Company is not liable for delayed deadlines or unfulfilled purchases if the customer simply does not communicate, and/or does not respond to our outreach via phone or email. Company's operational email correspondence times are Monday through Friday, 9AM to 5PM (MST). Please email us through our contact forms for any and all related needs. If an Company Representative fails to receive a response from outreach via email for 30 days after the agreement was completed, Company will stop any and all work on the project(s) until the client re-initiates contact by email submission.

Terms for Change Orders:

We ask that all change orders are sent to us via contact form, phone, or email for the best transparent understanding. We ask that complex change requests be sent in writing and followed up with a phone meeting to discuss the request. The customer understands that not all changes are possible, and/or fulfillable and cannot be guaranteed to be completed. The customer understands that not every service purchased comes with unlimited changes and Company may ask for a larger monetary investment to accommodate excessive labor at the customer's request.

Terms for Online Asset Management: 

Company needs access to domains, hosting, emails, or other website-related products to manage and provide customer service. Because of this, Company will provide a dashboard and login that both customer and client can use, for most circumstances. All accounts will be set up in the customer's name, phone, email, and billing, and will auto-renew any domain, hosting, email, or other website-related product that the customer agrees to manage in the system. Customers will be able to view receipts, and transaction history, and manage their own products, but can also contact Company for support via email for hands-on support. Company domain, hosting, email, and internet product prices are relative to the market and are subject to change at any time.

Terms of Liability:

By purchasing services you are agreeing that Company does not accept any fault for any and all monetary losses or damages that may incur while working with (or thereafter) Company, any Company Representative, or any Affiliates of Company. By purchasing services you hear by agreeing to all Company's terms and conditions. Failure to comply with any of these terms or conditions is a direct breach of this contract, in which Company has the right to refuse service which Company was hired to complete, without any refund of any monetary payments made to Company. By signing this contract you are agreeing that you are the primary on the purchase. The “Primary” is the person representing and managing the individual entity and or the business(s), that is in charge of making decisions and is of sound mind and legal age.  Company's terms and conditions are subject to change without notice.

Terms for Cancellation:

All clients have one calendar week to submit a cancellation request to receive a refund from Company for all services rendered. All cancellations have an associated fee for merchant processing and refunding the transaction(s). The fee is relative to standard merchant processing fees, eCheck fees, or payment app fees. All cancellations submitted after one week from purchase are not eligible for a refund and will be refunded on a case-by-case basis. Company requests that all cancellation requests are to be submitted in writing to through our contact form  in the following format: Subject “ Cancellation” followed by the reason for cancellation in the body of the message. In all situations, please contact us and we will call you back at our earliest convenience, or respond via email. If you are unable to speak with an Company Representative directly, we ask our clients that their email contains the customer name, telephone number, purchasing email address, and a brief description outlining the cancellation request. Your message will be responded to within the next three business days upon receipt of the message. The Retention of Title agreement states that if a client cancels after the one-week period, the client still agrees to pay any previously contracted amount; even if the project(s) have yet to be completed to any degree.